IT Service management

IT Service Management

Whether you’re looking for an ITSM IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, MBA-IT & Ivanti® Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs.

MBA-IT & Ivanti® Service Manager provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 13 ITIL-certified processes, Service Manager can expand and grow as your needs change and mature. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you’re looking for an IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, Service Manager is packaged to deploy quickly and scale up easily to adapt as your requirements grow.

Managing IT services today has rarely been more challenging, and your users expect a lot from you. With MBA-IT & Ivanti® Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but available on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams achieve world-class service management capabilities for IT and for other business departments.

Key advantages

Service Manager – Manage and automate ITSM processes to improve service delivery.
Help Desk – Get the comprehensive functionality you need in the ultimate ITIL Service Management solution.
ITSM Integration – Integrate additional capabilities to extend automated processes.
Enterprise Service Management – Automate manual processes for other business departments.