IT Service Management

Whether you’re looking for an ITSM IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, MBA-IT & Ivanti® Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs.

MBA-IT & Ivanti® Service Manager provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 13 ITIL-certified processes, Service Manager can expand and grow as your needs change and mature. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you’re looking for an IT help desk/support ticket solution or need to perform more advanced ITIL service management processes, Service Manager is packaged to deploy quickly and scale up easily to adapt as your requirements grow.

Key advantages

  • Service Manager – Manage and automate ITSM processes to improve service delivery.

  • Help Desk – Get the comprehensive functionality you need in the ultimate ITIL Service Management solution.

  • ITSM Integration – Integrate additional capabilities to extend automated processes.

  • Enterprise Service Management – Automate manual processes for other business departments.

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Key Use Cases

  • Small businesses

  • Branch office

  • Midsize enterprise

  • Large enterprise

  • Datacentre and high-end enterprise

  • High performance and scalable platforms

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